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Vanliga frågor

Below you'll find short answers to the most common questions. For a fuller guide, see the Help page.

Can the other user see the debts when I share a list?

Yes. When you share a list, the invited user can view and edit all debts, receivables, payment records, and notes in that list. Your other (unshared) lists are unaffected. You can revoke sharing from the menu any time.

What's the difference between remaining and original amount?

The original amount is the initial amount you created the debt or receivable with, and never changes. Each payment/collection is added as a separate row (debt log). The remaining amount is calculated automatically as the original minus the total payments/collections. Even if you delete past records, the original amount stays put; only the remaining is recalculated.

What does the free plan include?

The free plan covers everyday use: up to 100 people, lists, recurring records, shares and rate cards each, plus 3 reminder stages. Lists in the trash are permanently removed after 30 days and stop counting.

What features does Sudeb Pro offer?

Sudeb Pro removes the free-plan limits and adds 4 reminder stages, PDF statements, batch invoicing, advanced rate-card units and the editor role for shared lists. It is purchased in the mobile app (App Store / Google Play); web purchase is not available yet.

If I delete my account, can I get it back?
There are two ways:
  • 30-day cancellation window: If you create a deletion request, you can cancel it by signing in for 30 days. After this period, the account is permanently deleted.
  • Immediate permanent deletion: You delete the account immediately with password + email verification. This action is irreversible; all lists, debts/receivables, payment records, and recurring templates are deleted.

All account deletions are recorded in the audit log; an email notification is sent.

When does a recurring template generate an actual debt?

Sudeb runs a background job hourly that checks recurring templates that are due and generates debt/receivable records. If you're in a hurry, you can trigger it manually with the Generate now button on the template detail. To pause a template, turn off its active flag; previously generated records are unaffected.

Is my data safe?

Your password is hashed with Argon2id; never stored in plaintext. All connections are encrypted over TLS/HTTPS. Sensitive actions (account deletion, list locking, permanent deletion) are written to a separate audit log table. Database backups are encrypted and taken daily, with continuous WAL archiving, to separate off-server storage (30-day retention). Only you and the users you share with can access your data.

Can I export my data?

Yes. From any list detail, use Download CSV to export all records as a UTF-8 BOM, semicolon-separated file. Excel and Numbers open it directly in Turkish locales. Always available for data portability under GDPR/KVKK.

Which currencies do you support?

TRY, USD, EUR, GBP, and other common currencies are supported. Each record is held in its own currency; net position is shown both per-currency and as an estimated value converted to the list's base currency. Rates are refreshed daily via Frankfurter (European Central Bank data).

How can I contact you?

For any question, feedback, or bug report, write to [email protected]. We usually respond within 1-2 business days.

Last updated: May 2026